TERMS AND CONDITIONS

Privacy Policy

ANYTIMEDIESEL (ATD) is an online platform which is independently owned and operated by Royal Petro Park Private Limited ("Company"). AnyTimeDiesel (ATD) (“Company”, “we”, “us” and “our”) respects the privacy of its users accessing its website at anytimediesel.com (“Website”). For the purposes of this privacy policy (“Privacy Policy”) and wherever the context so requires “you”, “your”, “yourself”, or “user” shall mean any natural or legal person who accesses or uses the Website (including but not limited to customers, employees, service providers) and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to the business entity.

This Privacy Policy establishes a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the services of AnyTimeDiesel (ATD) and AnyTimeDiesel (ATD) and/or its affiliates.

We adhere to the provisions outlined in Section 43A of the Information Technology Act, 2000 and Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. While using the Website or availing the Services provided by the Company on the Website, the Company and its affiliates may gain access to personal information of the Users, including information of a confidential nature. The Company acknowledges the significance of user privacy on the Website. We maintain the highest standards of security to ensure the confidentiality of transactions and user information.

By accessing and using the Website, you provide your consent to the collection, use, disclosure, storage, and processing of personal data and information in accordance with this Privacy Policy.

This Privacy Policy outlines how we collect, use, disclose, and protect the information we obtain from our customers in relation to our services. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

Personal Information: We may collect personal information such as your name, address, contact details, and payment information when you place an order for our diesel delivery services.

Delivery Information: We collect information related to your delivery, including delivery location, delivery time, and any special instructions or requests.

COOKIES: Cookies are small text files that are placed on your device (e.g., computer, smartphone, tablet) when you visit our Platform. They are widely used to enhance your browsing experience, personalize content, and gather information about your usage patterns. By continuing to use our Platform, you consent to the use of cookies. You can manage or disable cookies through your browser settings or by using opt-out mechanisms provided by certain third parties. However, please note that disabling certain cookies may limit your access to certain features or functionalities of our services.

2. Use of Information:

We use the information collected to process your orders, deliver diesel (HSD) to your specified location, and provide customer support. We may use your contact information to communicate with you about your orders, updates, promotions, or important service-related information. We may use aggregated and anonymized data for statistical analysis, market research, and improving our services.

3. Information Sharing:

This platform does not sell or rent any personally identifiable information or any sensitive personal data and information about you or your customers to any third party, other than for internal platform development and maintenance. You acknowledge and agree that, without the need for any further consent from you, the Company may disclose your personal information in the following circumstances:

• (a) Sharing with Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as transporters or logistics partners. However, we ensure that these third parties maintain the same level of confidentiality and privacy protection as us.
• (b) Mergers and Acquisitions: In the event that ATD sells its business or transfers a portion thereof to a new entity, your personal information available on the Website may be transferred to the acquiring entity.
• (c) Legal Obligations and Protection: We may disclose your personal information if required by law or when necessary to protect our rights, safety, or property, or that of our customers or the public.

4. Security and Data Protection:

ATD recognizes and prioritizes the security and confidentiality of user's confidential information, implementing stringent measures to ensure its safety. The platform is dedicated to mitigating the risks of loss, damage, misuse, or unauthorized alteration of user-provided information. Adequate safeguards are employed to protect personal information from unauthorized access. However, it is essential to acknowledge that despite our diligent efforts, no method of transmission or storage can provide absolute security assurances.

In the event that you choose to delete your User account on the Website, please note that ATD may need to retain the information you provided for a brief period until it can be effectively removed from its servers. This retention may be necessary to fulfill any legal obligations that ATD is required to adhere to.

5. Third-Party Websites:

Our website may contain links to third-party websites or services. This Privacy Policy applies solely to information collected by us, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those websites.

6. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy on our website. We encourage you to review the Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Important Disclaimer

While the Company takes utmost precautions to ensure the security and confidentiality of your Personal Information, we strongly advise you to exercise caution when sharing your Personal Information with any third party claiming to be affiliated with the Company through separate emails, phone calls, or other means. The Company shall not be held liable for any claims that may arise due to your own negligence or intentional misconduct, and the Company assumes no responsibility in such instances.

While ATD strives to implement industry-leading practices and security measures to safeguard your personal information, it shall not be held responsible for any theft or loss of data resulting from unauthorized access to the user's electronic devices.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@anytimediesel.com

Grievance Redressal

The Company respects your privacy and if you do not want to receive any kind of communications from anytimediesel.com or have any grievances to share, please report to: info@anytimediesel.com

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

Terms of Service

ANYTIMEDIESEL (ATD) is an online platform which is independently owned and operated by Royal Petro Park Private Limited ("Company"). AnyTimeDiesel (ATD) (“Company”, “we”, “us” and “our”) respects the privacy of its users accessing its website at anytimediesel.com (“Website”). For the purposes of these Terms of Service and wherever the context so requires “you”, “your”, “yourself”, or “user” shall mean any natural or legal person who accesses or uses the Website (including but not limited to customers, employees, service providers) and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to the business entity.

These Terms of Service ("Terms") govern your access to and use of the Website and its services.

Please read these Terms carefully and make sure you understand the Terms before using the Website. You agree that by accessing and using the Website, you have read, understood and agreed to be bound by all the Terms. If you do not understand the Terms or do not accept any part of the Terms, then you are expressly prohibited from using the Website and you must discontinue the use immediately.

By using this Website, you agree to these Terms, and designate ATD as your agent acting on your behalf to procure HSD (the “Product”) and to transport it to a location chosen by the User, and thereafter transfer the Product into a container or other place as may be directed by the User. By placing a Purchase Order (PO) or accepting delivery of Diesel, the Customer agrees to be bound by these Terms.

1. Description of Services

The Website provides an online platform that facilitates the ordering and delivery of diesel fuel (HSD) to customers. ATD hereby declares, and you acknowledge and agree, that ATD is not an oil company or oil marketing company, nor is it affiliated with or related to any oil company or oil marketing company operating in India or elsewhere in the world. ATD does not explicitly or implicitly endorse any specific Oil Marketing Company or Oil Company. ATD solely provides logistical services to its users, which include the procurement, transportation, and delivery of the Product to a location specified by the user. In providing these services, ATD acts as the user's agent to facilitate the procurement, transportation, and transfer of the Product based on accessibility and distance to the final delivery point. ATD does not engage in unauthorized exchange, sale, purchase, or any form of malpractice.

2. Registration and User Account

To use certain features of the Website, you may be required to create a user account. You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account information and password, and you agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach of your account.

3. Ordering and Delivery

1. Placing Orders: You may place orders for diesel fuel (HSD) through the Website. By placing an order, you represent that you have the necessary authority to enter into a contract for the purchase of diesel fuel (HSD).
2. Delivery: We will make reasonable efforts to ensure the timely delivery of the diesel fuel to the specified location. However, delivery times may vary and are not guaranteed. You are responsible for providing accurate and accessible delivery instructions.
3. Eligibility: We reserve the right to refuse service, cancel orders, or modify delivery options at our discretion. We may require proof of eligibility or compliance with applicable laws and regulations for providing the services.

4. Pricing and Payment

1. Pricing: The prices for diesel fuel (HSD) will be displayed on the Website. Prices are subject to change without notice. We strive to provide accurate and up-to-date pricing information, but errors may occur. In the event of an error, we reserve the right to cancel or modify orders at our discretion.

2. Payment: You agree to pay the specified amount for the diesel fuel ordered, including any applicable taxes and fees. Payment must be made through the payment methods as mentioned by us. By providing payment information, you represent that you are authorized to use the selected payment method.

   i. Delayed Payments: If payments are delayed beyond the due dates, the User is liable for interest charges at a rate of 3% per month, calculated on a daily basis until the payment is made in full. Interest shall be payable along with the outstanding amount. Bills for interest charges raised by us must be paid by the user within fifteen (15) days of receipt. Failure to clear pending payment along with interest before the next purchase order will result in non-acceptance of the purchase order.

   ii. Default Costs: The Customer shall be liable for all costs incurred by the Seller due to default, including administration charges, debt collection costs, and legal costs on a solicitor and client basis, in addition to any other charges mentioned in these Terms.

   iii. Payment Methods: All payments to the Seller shall be made through RTGS/NEFT/Demand Drafts or account payee cheques only. Cash payments to ATD, its employees, representatives, or personnel are prohibited and shall not be considered as payments made to ATD. The User agrees to refrain from making such payments.

   iv. Payment Clearance: Payment shall not be deemed to be made until it has been honoured, cleared, or recognized. Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute clearance of payment. The User remains liable for payment until payment is acknowledged by us in the form of a formal receipt.

5. REFUND POLICY

ATD does not have a refund policy due to the nature of the goods and services it supplies.

6. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of ATD or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent.

7. User Responsibilities and Prohibited Conduct

1. a. Compliance: You agree to comply with all applicable laws, regulations, and these Terms while using the Website.
2. b. Prohibited Conduct: You must not engage in any activity that may:
   1. Violate any law, regulation, or third-party rights.
   2. Interfere with or disrupt the Website's operation or compromise its security.
   3. Transmit any harmful, offensive, or unlawful content.
   4. Use automated means, such as bots or scrapers, to access or collect data from the Website.
   5. v. Impersonate any person or entity or provide false information.

8. Limitation of Liability

To the maximum extent permitted by law, ATD and its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Website or the services provided.

9. Indemnification

You agree to indemnify, defend, and hold ATD and its affiliates, directors, officers, employees, and agents harmless from and against any claims, losses, damages, liabilities, and expenses arising out of or in connection with your use of the Website or any violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to the Website at any time, with or without cause or notice.

11. Modification of Terms

We may modify these Terms at any time by posting the revised version on the Website. You are responsible for keeping updated with revised or amended terms from time to time. Your continued use of the Website after the posting of the revised Terms constitutes and deems your acceptance of the changes.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Telangana, India. By using this Website, you consent to the jurisdiction and venue of the courts located in Hyderabad, Telangana, India in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. In the event that any dispute, difference, claim or controversies (hereinafter jointly referred to as “Dispute”) arises between the Parties in connection with this Agreement, the construction of any provision of this Agreement and/or the rights, duties or liabilities of the Parties hereto under this Agreement, the Parties shall conduct mediation to solve such Dispute. If mutual resolution cannot be reached within thirty (30) days after the commencement of such mediation then both parties agree to refer such Dispute to arbitration under the Indian Arbitration and Conciliation Act, 1996, as amended from time to time. The proceeding shall be conducted by a sole arbitrator which shall be appointed by mutual consensus by both parties. The venue of arbitration shall be Hyderabad, India. The arbitration proceedings shall be conducted in English. Any award made in such arbitration will be final and binding on the Parties.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

14. No Waiver

A delay or failure by ATD to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ATD regarding the use of the Website and its services. If you have any questions or concerns about these Terms, please contact us at info@anytimediesel.com. By using the Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Refund/Cancellation Policy:

1. Cancellation Requests:

Customers may request a cancellation of their fuel delivery order by contacting our customer service team at least 24 hours before the scheduled delivery time. We will make every effort to accommodate your cancellation request within this timeframe.

2. Refund Eligibility:

Refunds will be considered under the following circumstances:

1. If a cancellation request is received within the specified timeframe mentioned above.
2. In case of an error on our part, such as delivering the wrong fuel type or an incorrect quantity.
3. If we are unable to fulfill the delivery due to unforeseen circumstances or circumstances beyond our control.

3. Refund Process:

Once your cancellation request is approved and deemed eligible for a refund, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. Please note that it may take 7-15 business days for the refund to reflect in your account, depending on your financial institution's processing times.

4. Partial Refunds:

In cases where a partial delivery has been made, a refund will be calculated based on the remaining undelivered quantity.

5. Non-Refundable Circumstances:

Please be aware that refunds will not be provided in the following circumstances:

1. If the cancellation request is made less than 24 hours before the scheduled delivery time.
2. If the customer is unavailable at the delivery location during the scheduled delivery time.
3. If the customer fails to provide accurate and accessible information required for the delivery.

6. Contact Customer Service:

For any cancellation requests or inquiries regarding refunds, please contact our customer service team via phone, email, or the designated communication channels provided on our website. Our dedicated team will be happy to assist you and address your concerns.

Terms of shipping and service:

Anytime Diesel desires to sell the Diesel upon receiving the order from the Customer and get it Door delivered to the Customer at the designated site through their specially fabricated Bowsers as per the order placed and prices mutually agreed for the supply of the Diesel quantity.

1. Quality and Quantity Assurance:

1. Anytime Diesel assures to supply HSD as per the specifications and delivered through Dispensing Units of the bowsers which are duly calibrated by Weights and Measurements Department. The Quantity as delivered through the Dispensing Units will be final and acceptable to the Customer. A delivery note is made after each delivery and the same shall be acknowledged by the authorized representative of the Customer receiving the product.
2. The Customer shall check quality of the product before accepting delivery. Product once delivered to the Customer shall be the responsibility of the Customer and the Anytime diesel takes no responsibility for the quality deterioration thereafter for any reason subsequently. The burden of proof to claim such defects or shortcomings solely is Customer’s responsibility.
3. Once the delivery is accepted by the Customer and the unloading of Diesel is completed the Customer cannot reject the consignment and shall pay the charges as committed towards the delivery of the Diesel.
4. Once the delivery is accepted, Anytime Diesel liability ceases and the Customer becomes the owner of the consignment and takes charge for all the consequences thereof.

2. Price:

1. The price of Diesel shall be as fixed by the Seller based on the Current day Prevailing Retail selling of price of Diesel of nearest Petrol Pump of any PSU company, which shall be informed to the Customer and get confirmation for the said price before sending the Consignment/Bowser. The price applicable will be mentioned on the delivery note/ DU delivery printouts which shall be signed by the authorized representative of the Customer while receiving the product.
2. Prices are subject to change without notice. The Seller reserves the right to change the Price with change in price of Diesel by PSU Oil companies. However if the price change is significant say more than 5% of the price when requirement is intimated, the Customer shall be entitled to postpone its requirement or reduce the quantity required. In the event of any inadvertent error in application of the applicable price, the Seller shall be allowed to correct the price which shall be accepted as basis for payment upon due satisfactory explanation by the Seller to the Customer.
3. Any Statutory Charges shall become effective and payable by the Customer from the date as notified by the relevant government/statutory authority.
4. Notwithstanding anything contained herein, in all cases, the variation and fluctuation in the prices of Diesel will be based on market rates and such pricing structure is binding on the Customer.

3. Rights and Responsibilities of Seller:

1. It is the right of the seller that goods delivered under a agreement of sale must be accepted by the Customer as per the conditions laid down herein.
2. If the Customer unlawfully refuses to accept the delivery of Diesel , the Seller has a right to claim from the Customer the loss caused due to non-acceptance of the consignment and also reasonable charges for the care and custody of the consignments.
3. It is the right of the Seller to receive the price of Diesel from the Customer as per the terms of this Agreement.
4. It is the right of a seller to take legal action against the Customer if there is any contractual and or material breach of this Agreement.
5. It is the responsibility of the Seller to deliver the Diesel as per the PO placed by the Customer
6. The Seller shall ensure the quality, quantity, and price of the Diesel as per the specification committed to the Customer.
7. The Seller shall try to take all the necessary steps in extending the quality and timely services to the Customer
8. The Seller shall obtain all necessary and statutory permissions and licenses to supply the Diesel to the Customers

4. Rights and Responsibilities of Customer:

1. Customer has a right to take the delivery of goods from the Seller after payment of consideration.
2. Customer may reject the Diesel if it is found any non-conformity as per the PO and raise a complaint as per the grievance procedure laid hereunder. This is subject to conditions met as per clause 3.b.
3. Customer has right to examine the consignment before their purchase and to duly satisfy himself as to be quality of Diesel.
4. It is the responsibility of the Customer to place the order properly without any discrepancy.
5. Customer shall always follow the terms and condition laid herein while making the payments.
6. Customer shall be cooperate with the Seller in case of any issues and make efforts to resolve the issues amicably.
7. The Customer shall obtain all necessary and statutory permissions and licenses to buy the Diesel to the Seller.

5. Grievance Redressal Procedure:

1. In case of any grievance regarding the supply of the Diesel the Customer may reach out to Mr./Ms.____________________, (designation)(contact details) with a written complaint within --------days of the issue arises.
2. The said officer will reach out to the Customer for a consultation and resolution within-------- days.-----------
3. Similarly, the Customer shall also designate an officer from their end to address the grievances/complaints received by the Seller. Mr./Ms.____________________, (designation)(contact details)
4. Timeline to resolve the issue through consultation shall be the same for both parties.

6. DISPUTE RESOLUTION and Arbitration:

Any dispute(s) arising out of this Agreement shall, as far as possible, be settled amicably between the Parties hereto failing which the Parties agree to settle it through arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any enactment or statutory modification thereof.

Both parties will mutually appoint the Sole Arbitrator and that sole Arbitrator will conduct the Arbitration in accordance with the rules of Arbitration proceedings in accordance with Arbitration and Conciliation Act, 1996 or any re-enactment or statutory modification thereof.

The award made in pursuance thereof shall be binding on the parties. The venue of arbitration shall be Hyderabad, India. The proceedings shall be undertaken in English. Each party bears its own legal costs.

7. GENERAL TERMS & CONDITIONS:

1. On Site Storage: For the purposes of receiving Fuel under this Agreement Customer shall maintain Fuel storage facilities at their site of not less than the amount specified in the PO. In case of breach of this clause if the Seller has to take back left over fuel in the bowers will charge the full amount as per the PO as though the entire order has been delivered.
2. Force Majeure: Neither party shall be held liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement, other than an obligation to make a payment, when such failure or delay is caused by or results from fires, explosions, floods, or other natural catastrophes, civil disturbances, riots, or armed conflict, whether declared or undeclared, accidents, acts of God, Pandemic, events declared as disasters by the government, sufferance of or voluntary compliance with acts of government or governmental regulation, (whether or not valid) embargoes, or any other cause which is beyond the reasonable control of the non-performing party ("Force Majeure"). Nothing in this provision shall be interpreted to restrict either party from exercising its rights to terminate this pursuant to its terms during such periods of Force Majeure. In the event any such Force Majeure continues for a period in excess of sixty (60) days, Seller or Customer may, subject to its sole discretion, terminate this Agreement by giving notice to each other effective upon receipt.
3. Covenants of Parties: Each party hereby agrees to comply, and hereby represents and covenants that it will conduct its activities and its operations in continuous compliance, with all applicable local, state and central laws, rules and regulations, and that it will at all times conduct its activities under this Agreement in a reasonable, safe and lawful manner.
4. Indemnification: Customer hereby agrees to indemnify, defend and hold harmless Seller, and its respective directors, officers, shareholders, partners, agents, attorneys and employees from and against any and all liabilities, claims, obligations, demands, damages, fines, penalties, suits, judgments, costs and expenses, whatsoever, including but not limited to court costs and reasonable attorneys’ fees, which Seller and/or such other indemnified parties may incur or which may be asserted against any of them, and which arise or occur because of a breach by Customer of its obligations under this Agreement and/or the negligence or willful misconduct of Customer and its agents and employees.
5. This agreement represents the entire agreement between the parties hereto on the subject matter hereof and cancels and supersedes all prior agreements, arrangements or understandings if any, whether oral or in writing between the parties hereto on the subject matter hereof. No variation, amendment or alteration of the terms hereof, shall be made or be binding on Seller unless signed on behalf of Seller by an authorized official of Seller.